Refunds and Buyer Protection

1. How your money is protected

When you pay, fa.pub holds the money in escrow. The seller cannot touch it yet.

After the account is delivered, you have 3 days to sign in, check that it matches the listing and secure it. Then one of three things happens:

• If everything works, choose "Everything works, release funds" on your order page. The seller is paid and the order is complete.
• If something is wrong, choose "Report a problem" to open a dispute. The money stays frozen until our staff decide.
• If you do nothing, the money is released to the seller automatically 3 days after delivery.

If you bought paid cover at checkout, the money stays in escrow until the cover ends, and the seller is paid then. You can report a problem at any time before the cover ends.

2. Warranty and cover

fa.pub does not guarantee that an account will stay usable forever. Some listings show a warranty period set by the seller, for example 24 hours. That is the seller's own promise about their account, not a guarantee from fa.pub.

Some listings also offer paid cover at checkout. Cover keeps your payment in escrow until it ends, so you can report a problem for longer. The full rules are in the Terms of Service.

3. When you get a refund

Open a dispute while your payment is still in escrow. A dispute is normally decided in your favour when:

• the login details did not work at delivery
• the account is materially different from what the listing described, for example wrong items, a wrong rank or something advertised is missing
• the account was recovered or locked before you could secure it, through no fault of yours
• you bought paid cover and the account stopped working before the cover ended

Raise any problem before you release the funds.

4. When you do not get a refund

No refund is given for:

• a change of mind, including after you have released the funds
• buying the wrong account
• bans, suspensions or recovery by the publisher after you take control, unless paid cover applies
• loss of access because you did not secure the account in time
• anything caused by your own activity on the account after purchase
• the account losing value, or the publisher changing cosmetics or availability

Once the money has been released to the seller, by you, automatically after 3 days, or at the end of paid cover, the sale is final. We cannot recover money that has already been paid to a seller.

5. How to open a dispute

Go to your order page, choose "Report a problem" and describe what is wrong. Do this within 3 days of delivery, or before your paid cover ends.

The payment is frozen while our staff review the dispute, and we contact you by email. While the dispute is open, leave the account details as they are so we can check the problem.

You can also reach us at [email protected] or on Discord. Have your order number ready.

6. How refunds are paid

If staff decide for you, the full amount you paid for the order, including any cover fee, is credited to your fa.pub balance. It goes to the fa.pub account that uses the email address on the order, and you can spend it on any other order. If you do not have an account with that email, contact us.

If staff decide for the seller, the money is released and the seller is paid.

7. No chargebacks

Crypto payments cannot be reversed. Problems are handled here, through escrow, not through your payment provider. Trying to reverse a payment for an order that was properly delivered is treated as fraud under our Terms.