Terms of Service

1. Who we are

fa.pub ("fa.pub", "we", "us", "our") runs the website at fa.pub. It is a marketplace where independent sellers list digital game accounts, together with an escrow service that holds the buyer's payment until the order is complete.

In most orders we are not the seller. The seller is the account owner who created the listing. We host the listing, take the payment, hold it in escrow, coordinate delivery and pay the seller once the order is complete.

We are an independent business. We are not affiliated with, endorsed by or sponsored by Epic Games, Riot Games, Valve or any other game publisher. Game names, logos and trademarks belong to their owners.

2. Using fa.pub

2.1 Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. By using fa.pub you confirm that you meet these requirements and that using the marketplace is legal where you are.

2.2 Your account

Some features, such as selling, your balance, payouts and reviews, need a fa.pub account. You are responsible for everything done under your account and for keeping your login details secret. Tell us straight away if you think someone else has access to it.

We may suspend, restrict or close any account at our discretion, including for fraud, abuse, chargebacks or a breach of these Terms.

2.3 Acceptable use

You must not:

• list an account you do not own or have no right to sell
• post inaccurate, misleading or fraudulent listings
• try to reclaim, recover or lock an account after selling it
• buy your own listing, manipulate reviews or otherwise game the marketplace
• start a chargeback or payment reversal after receiving an order
• use false information, or another person's payment details or identity
• try to disrupt, attack or probe the site, or gain unauthorised access to it or to other users' data
• use fa.pub for money laundering or any other unlawful purpose

3. Buying

3.1 Prices and payment

Prices are shown in euros (EUR) with an indicative US dollar amount, and are due in full at checkout. We accept cryptocurrency only, through our payment processor.

Crypto payments cannot be reversed once they are confirmed on the blockchain. An order is accepted only when your payment is confirmed. If a payment is underpaid, overpaid or arrives after the payment window closes, the order may be cancelled or need manual handling. Contact us if this happens.

3.2 Availability

Each account is unique and is sold once, to whoever pays first. If a listing sells or is removed before your payment is confirmed, we may not be able to fulfil that order. We will help you choose another listing or sort out the payment.

3.3 Delivery

When your payment is confirmed and the seller (or we) provide the account details, the login information is shown on your order page and emailed to you. If the details are already stored with the listing, delivery is immediate. Otherwise it follows once the seller supplies them.

You are responsible for entering a correct email address at checkout, because delivery and order updates go to it. If your delivery does not arrive, check your spam folder and then contact us.

Delivery does not complete the sale. Your payment stays in escrow after delivery, as set out in Escrow.

3.4 Ratings

After delivery you can rate the seller from 1 to 5 stars and leave a comment.

If you have not rated an order 7 days after delivery and no dispute was opened, the order receives an automatic 5-star rating. Automatic ratings are labelled as automatic wherever they are shown, they never include a comment, and you can replace one with your own rating at any time. An automatic rating is removed if a dispute or refund happens on the order.

3.5 Securing the account

As soon as you receive the details, sign in and change the password, the recovery email and any other security settings you can. Turn on two-factor authentication where it is available. Do this while your payment is still in escrow.

We are not responsible for loss of access that happens after you have had a reasonable chance to secure the account.

4. Escrow

When you pay, fa.pub holds the money in escrow. The seller is not paid at checkout or at delivery.

For an order without paid cover, the seller is paid when the first of these happens:

• you confirm on your order page that the account works
• 3 days have passed since delivery and no dispute is open

For an order with paid cover, the money stays in escrow until the cover ends, and the seller is paid then.

If a dispute is opened, the money is frozen until our staff decide it. See Disputes and refunds.

Once the money has been released to the seller, the sale is final. Check and secure the account before you confirm.

5. Warranty and cover

fa.pub does not guarantee that an account will stay usable, unbanned or unrecovered after delivery. Escrow protects you against an account that does not work when it is delivered or is not as described. It is not a promise about what happens to the account later.

Some listings give you more protection:

• Seller warranty. A listing can show a warranty period set by the seller, for example 24 hours. This is the seller's own promise about their account. It is not a guarantee from fa.pub.
• Paid cover. Some listings offer extended cover at checkout for a one-time fee, shown before you pay. With cover, your payment stays in escrow until the cover ends, and you can open a dispute at any time before then if the account stops working.

Unless paid cover applies, fa.pub does not refund, replace or compensate you for anything that happens after you take control of an account, including:

• bans, suspensions or restrictions applied by the game publisher
• the original owner or the publisher recovering or locking the account later
• loss of access because you did not secure the account in time
• changes the publisher makes to cosmetics, ranks, levels or availability
• the account being worth less to you than you hoped, or a change of mind

Problems caused by your own activity on the account after purchase, such as cheating, sharing, trading, chargebacks or abuse, are not covered, with or without paid cover.

6. Disputes and refunds

6.1 Opening a dispute

To raise a problem, choose "Report a problem" on your order page and describe what is wrong. You can do this within 3 days of delivery, or at any time before your paid cover ends. Once the money has been released to the seller, a dispute can no longer be opened.

While a dispute is open, the money stays frozen. Leave the account details as they are so our team can check the problem. We will contact you by email.

6.2 How disputes are decided

Our staff review the evidence and decide. A dispute is normally decided for the buyer when:

• the login details did not work at delivery
• the account is materially different from what the listing described
• the account was recovered or locked before you could secure it, through no fault of yours
• you bought paid cover and the account stopped working before the cover ended

A dispute is normally decided for the seller when the account works as described, when the problem was caused by your own actions, or when it concerns something that Warranty and cover says is not covered.

6.3 What happens next

If staff decide for the buyer, the full amount paid for the order, including any cover fee, is credited to the buyer's fa.pub balance. The credit goes to the fa.pub account that uses the email address on the order, and it can be spent on any other order. If you do not have an account with that email, contact us.

If staff decide for the seller, the money is released and the seller is paid.

6.4 After the money is released

Once the money has been released, by you or automatically, the sale is final and no refund is available. We cannot take back money that has already been paid out to a seller.

6.5 Chargebacks

Crypto payments cannot be reversed. Any attempt to reverse or claw back a payment for an order that was properly delivered, including through a third party, is a serious breach of these Terms and is treated as fraud. We may suspend your access and seek to recover the amount plus our costs.

7. Fees

Buyers pay no fee. The price on a listing is the price you pay, and the total at checkout matches it. The only optional extra is paid cover, which is priced as a percentage of the listing and is always shown before you pay.

Sellers may have fees deducted from their earnings. Any such fee is shown in the seller dashboard before a payout is requested. If we ever introduce a buyer fee, it will be shown at checkout before you commit, and these Terms will be updated first.

8. Selling on fa.pub

8.1 Who can sell

Sellers must be approved and verified before they can list. By listing an account, you confirm that you are its rightful owner, that you have the right to sell it, and that your listing is accurate and not misleading.

8.2 Seller rules

You must deliver exactly what your listing describes. You must not try to recover, resell or reclaim an account after it is sold.

If you try to reclaim a sold account, list accounts you do not own or commit any other fraud, we will withhold your funds, remove your listings and suspend your account, and we may take legal action.

8.3 Getting paid

Your earnings from an order are held in escrow. They become withdrawable when the buyer confirms the account works, or 3 days after delivery if no dispute is open. For an order with paid cover, they become withdrawable when the cover ends.

If a dispute is decided for the buyer, you are not paid for that order. Any amount already paid to you for it is deducted from your balance. If your balance does not cover it, payouts pause until the rest is recovered from your next sales.

Payouts are made in cryptocurrency to the address you provide. They are reviewed manually and are subject to our fees. You are responsible for giving a correct payout address and for any taxes on your earnings.

9. Game publisher rules

Buying, selling, sharing or transferring game accounts may break the game publisher's terms of service, and a publisher may suspend or permanently close an account because of it. You accept this risk when you buy or sell on fa.pub. We have no control over what a publisher does and are not liable for it.

10. Intellectual property

The fa.pub name, site, design and content belong to us or our licensors and are protected by law. Game names, artwork and trademarks shown in listings belong to their publishers and are used only to describe the item for sale.

11. Disclaimers and liability

11.1 Disclaimer

The site and the marketplace are provided "as is" and "as available". We give no warranties except those stated in these Terms or those that cannot be excluded by law. We do not promise that the site will be uninterrupted, error-free or secure, that every listing detail is complete or current, or that any account will stay usable after delivery.

11.2 Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim connected with an order, a listing or the site is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential losses, including lost profits, lost data or the loss of an account after delivery.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the law that applies to you.

11.3 Indemnity

You agree to indemnify fa.pub and hold it harmless from claims, losses, liabilities and costs (including reasonable legal fees) arising from your breach of these Terms, your listings or transactions, your misuse of an account, or your breach of any law or third-party right.

12. Suspension and termination

We may suspend or end your access, remove listings, freeze money involved in a suspected fraudulent or disputed transaction, and take other reasonable steps to protect buyers, sellers and the platform.

Sections that by their nature should continue after termination still apply, including Warranty and cover, Disputes and refunds, and Disclaimers and liability.

13. Changes to these Terms

We may update these Terms from time to time. The version that applies to a transaction is the one posted on this page when you enter into it. If you keep using fa.pub after an update, you accept the change.

14. Contact

For questions about these Terms, an order or a dispute, email [email protected], message us on Discord or reply to your order email. Have your order number ready.